Refund policy
Returns – Withdrawal from the Contract
Legal Right of Withdrawal (14 Days)
As a consumer, you have the right under applicable law to withdraw from the purchase contract within 14 days of receiving the goods, without giving any reason. We voluntarily extend this period to 30 days.
(The statutory right of withdrawal does not apply to orders placed as a business/customer with a company ID.)
Exercising Your Right of Withdrawal Electronically – How to Return Goods
You can submit your withdrawal request electronically using the following link: Exercise your right of withdrawal.
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Open the link above and enter the email address you used when placing your order. You do not need to have a customer account – verification is completed using a one-time code sent to the email address provided.
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After verification, select the order for which you would like to exercise your right of withdrawal and follow the instructions on the screen. Depending on the status of your order, you may be able to request cancellation or return of the relevant items.
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After submitting your request, you will receive confirmation that we have received it at the email address used for the order.
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Please wait for an email confirming whether your return request has been approved or rejected.
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If your return is approved by us, carefully pack the goods and send them back to us in their undamaged original packaging to the following address:
Return address:
Mail Step a.s. – PRESCO GROUP, a.s.
Do Čertous 2760/10
193 00 Praha 9 – Horní Počernice
Czech Republic -
Please include the completed Withdrawal Form in the package. You can find a sample HERE.
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The cost of returning the goods is borne by the buyer in this case.
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We will refund the purchase price as soon as possible, but no later than 14 days after you withdraw from the contract. However, the refund will not be made before the returned goods have been delivered to our address.
Complaints
We strive to manufacture high-quality products for you. However, if there is a problem with a purchased product, we will arrange for a prompt repair, replacement of the product, or refund.
Please send your complaint together with the completed Complaint Form to info@notique.eu. To speed up the processing of your complaint, please include a photo of the defective product and a copy of the proof of purchase (invoice). Our complaints department will then inform you about the next steps.
Address for returning products subject to a complaint:
PRESCO GROUP, a.s.
Complaints Department
U Pekařky 484/1a
180 00 Praha 8
Czech Republic